Please note whilst the pandemic is ongoing we are attempting to maintain as normal a business as usual. At such we are processing orders from our website and we are dealing with customer queries and requests as quickly as possible with a reduced staff. Our warehouse and our logistics capacity has been reduced and as a result deliveries are taking slightly longer than before.
We make every effort to keep the stock information on our website up to date. However, if we are out of stock of your item we will email you with an estimated delivery date then you have the option to confirm or cancel your order.
We currently use the carrier service UPS for all deliveries home and overseas. UPS make use of Local Access Points whilst making deliveries. When we book a delivery UPS will check if the address has a local Access Point before attempting to make a delivery. If there is a local Access Point UPS will attempt to deliver the order as usual and if no-one is present to take the delivery in then UPS will leave a card explaining which local Access Point the order has been left securely with. Please note Access Points are usually local shops or supermarkets. If there is no local Access Point UPS will attempt three deliveries before notifying our office for further assistance either delivering to an alternate address or returning to sender. For further information on the UPS Local Access Point system you can check out their website: https://www.ups.com/content/gb/en/resources/service/access-point-receiver.html
If you require any other method of posting please contact our Paolo Vandini sales team on +44 207 739 0398 between 10am and 6pm Monday to Friday, or email on email@example.com.
We use UPS for deliveries to destinations outside of the UK.
For information on alternate shipping methods please contact our Sales Department on firstname.lastname@example.org or by telephone on 0207 739 0398
If you have any issue with delivery either delays or otherwise please do not hesitate to contact us and we will do what we can to sort any issues out. You can contact us by email on email@example.com or by calling on 0207 739 0398.
Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure.
Our offices are usually closed between Christmas Eve and the first working day of January. We can usually dispatch orders up to the 23rd December. We will publicise more details on Christmas shipping in the run up to the holidays on our website and through our socal media streams on Facebook, Twitter and Instagram. For specific delivery enquiries around this time or for any time sensitive order please do not hesitate to contact us and we can advise.
We want you to be delighted with the products we provide, but if for any reason you are not completely satisfied with any product you order from us, simply return it to us within 28 days of receipt. We will be happy to refund exchange or issue a voucher to spend with us on a future occasion, provided the product has not been worn and is returned in its original condition with its original packaging and receipt.
If, after purchase, any product fails to give reasonable wear due to either defective workmanship or materials, please contact Customer Services quoting your order number, name and address, details of the product and reason for the return. We should be able to replace, repair, or refund all or part of the purchase price. Please note any alteration to the product after purchase will invalidate any assumed warranty. Lacey’s Footwear/Paolo Vandini operates under the Sale of Goods Acts.
This does not affect your statutory rights.
The item is your responsibility until it reaches us. For your own protection, we recommend that you obtain a free proof of postage from the Post Office and send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Please return the goods together with the original receipt to :
Paolo Vandini Collection
C/O Lacey’s Footwear (Wholesale) Ltd
263-265 Hackney Road
London, E2 8NA
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing up to 8 days from the date of receipt of your goods. You must immediately return the goods at your own cost and claim a refund of the goods within the statutory period. Goods must be returned in their original condition with their original packaging and receipt.
All items are subject to availability and may be withdrawn at any time. We will inform you as soon as possible if the goods you have ordered are not available.
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product(s) ordered.
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